At CS Gaming Hub, we strive to provide you with high-quality CS2 skins and excellent customer service. We understand that sometimes issues may arise with your purchase. This Refund Policy outlines the conditions under which we offer refunds, the refund process, and applicable timeframes.
By purchasing CS2 skins from our website, you agree to be bound by this Refund Policy. Please read it carefully before making a purchase.
Eligible Refund Conditions
We offer refunds under the following specific circumstances:
- Non-Delivery of Items: If you have completed payment for your order but have not received the CS2 skin(s) in your Steam account within 24 hours of purchase completion.
- Item Discrepancy: If the CS2 skin(s) delivered to your Steam account significantly differs from the description provided on our website (e.g., different wear condition, pattern, float value, or skin type).
- Technical Issues: If a verifiable technical issue on our end prevented the successful completion of your transaction despite payment being processed.
- Double Charging: If you were charged multiple times for the same purchase.
- Unauthorized Purchase: If you can provide verifiable evidence that the purchase was made without your authorization.
Ineligible Refund Conditions
Refunds will not be issued in the following situations:
- Change of Mind: If you simply change your mind about the purchase after the CS2 skin has been successfully delivered to your Steam account.
- Market Value Changes: If the market value of the CS2 skin decreases after your purchase.
- Trading/Selling Issues: If you are unable to trade or sell the skin after receiving it.
- Game Updates: If changes to CS2 by Valve affect the appearance or functionality of the skin.
- Incorrect Steam Trade URL: If the non-delivery is due to you providing an incorrect or invalid Steam Trade URL during checkout.
- Trade Hold Restrictions: If your Steam account has trade holds or restrictions that prevent you from receiving the skin.
- Declined Trade Offers: If you decline or ignore the trade offer sent to your Steam account.
Refund Timeframe
To be eligible for a refund, you must submit your refund request within the following timeframes:
- Non-Delivery Issues: Within 48 hours after the expected delivery time (24 hours from purchase).
- Item Discrepancy: Within 24 hours of receiving the CS2 skin in your Steam account.
- Technical Issues and Double Charging: Within 7 days of the transaction date.
- Unauthorized Purchases: Within 14 days of the transaction date.
Refund requests submitted after these timeframes may be considered on a case-by-case basis but are not guaranteed.
Refund Request Process
To request a refund, please follow these steps:
- Visit our Contact Page or email us directly at refunds@csgaminghub.com with the subject line "Refund Request - [Your Order Number]".
- Provide the following information in your request:
- Your full name and email address used for the purchase
- Order number
- Date of purchase
- Detailed reason for the refund request
- Any supporting evidence (screenshots, transaction records, etc.)
- Our customer support team will review your request and may contact you for additional information if needed.
- You will receive a confirmation email acknowledging your refund request within 24 hours.
Refund Processing Time
Once your refund request has been approved:
- For credit/debit card payments: Refunds will be processed within 3-5 business days, but it may take an additional 5-10 business days for the refunded amount to appear in your account, depending on your financial institution.
- For PayPal payments: Refunds will typically be processed within 1-3 business days.
- For cryptocurrency payments: Refunds will be processed within 3-5 business days at the current market rate, not the original purchase rate.
You will receive an email notification once your refund has been processed.
Refund Method
Refunds will be issued using the same payment method used for the original purchase:
- Credit/debit card payments will be refunded to the same card.
- PayPal payments will be refunded to the same PayPal account.
- Cryptocurrency payments will be refunded to the wallet address you provide in your refund request.
In certain exceptional circumstances, we may offer an alternative refund method if the original payment method cannot be used for the refund. This will be discussed with you during the refund process.
Returns of Digital Items
As CS2 skins are digital items, there is no physical return process. However, in cases where a refund is approved:
- If you still have the skin in your inventory, we may require you to return it via a trade offer before processing your refund.
- If you no longer have the skin (e.g., it was not delivered in the first place), no return is necessary.
Failure to return the skin when requested may result in your refund request being denied.
Special Promotions and Discounted Items
Items purchased during special promotions, sales, or with discount codes are subject to the same refund policy as regular-priced items, unless otherwise stated in the specific promotion terms.
In some cases, limited-time offers or flash sales may have modified refund terms, which will be clearly communicated during the purchase process.
Dispute Resolution
If your refund request is denied and you believe this decision was made in error, you can appeal the decision by:
- Replying to the denial email with additional information or evidence that supports your case.
- Contacting our Customer Support team via the Contact page with the subject line "Refund Appeal - [Your Order Number]".
We will review your appeal and provide a final decision within 5 business days.
Policy Modifications
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.
The Refund Policy in effect at the time of your purchase will apply to your transaction.
Contact Information
If you have any questions about our Refund Policy, please contact our Customer Support team:
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST, and Saturday from 10:00 AM to 4:00 PM EST.
